Shipping policy

At Rugged Customs Automotive, we are committed to ensuring that your order is delivered promptly and securely. Please review our shipping policy for details on how and when your products will be shipped.

Domestic Shipping (Australia)

• Shipping Providers: We primarily use Australia Post and other trusted courier services for domestic deliveries.
• Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
• Shipping Timeframes: Standard delivery generally takes 2-8 business days from the date of dispatch, depending on your location within Australia.
• Express Shipping: If you choose express shipping at checkout, delivery is typically within 1-3 business days after dispatch.
• Shipping Costs: Shipping costs will be calculated at checkout and may vary depending on the size, weight, and delivery location of the order.

International Shipping

• Countries We Ship To: We currently offer international shipping to select countries. Please check the availability of shipping to your country at checkout.
• Shipping Timeframes: International shipping times vary by destination, but typically range from 7-21 business days after dispatch.
• Shipping Costs: International shipping fees will be calculated based on the size, weight, and destination of the package. Import duties, taxes, and customs charges are not included in the shipping costs and are the responsibility of the recipient.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking details. You can track your package directly on the carrier's website using the tracking number provided. If you have any issues tracking your order, please contact us at ruggedcustomsautomotive@gmail.com for assistance.

Shipping Delays

While we strive to meet our stated delivery times, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery. Rugged Customs Automotive is not responsible for shipping delays beyond our control, but we will do our best to help you track your order and resolve any issues.

Incorrect Shipping Information

Please ensure that all shipping details provided during checkout are correct. We are not responsible for orders shipped to incorrect addresses due to customer error. If you realize there is a mistake in your shipping details after placing an order, please contact us immediately at ruggedcustomsautomotive@gmail.com so we can attempt to correct it before the order is shipped.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue. Please note that claims for lost or damaged items must be made within 14 days of the delivery date.

Order Changes and Cancellations

If you need to make changes to or cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, changes or cancellations may not be possible.

Contact Information

If you have any questions about your order or our shipping policies, please contact us at:

• Email: ruggedcustomsautomotive@gmail.com
• Phone: 0493 191 158